Warranty and Returns
Warranty and Return Policy
Warranty Policy
GLP provides a 3 years warranty against manufacturing defects or malfunctioning of all products sold on its retail online store, except its lamp fittings.
Warranty Limitations:
Warranty is limited and GLP does not cover damage resulting from:
- Any above products being installed by an unqualified electrician
- Any above product is connected to the wrong input voltage
- Improper use of the product
Claim Process:
- If the light fixture shows a sign of malfunctioning or defect, please notify GLP immediately.
- GLP will ask you to send our products back and the buyer will pay for the freight cost associated with it.
- GLP will exclusively conduct testing and determine if the item is in repairable condition or needs replacing.
- If a product is classified as malfunctioning or falls under manufacturing defect, GLP will repair or replace the product Free of Cost.
Return Policy
GLP will accept returns of non-defective and undamaged items if still in original packaging, up to 1 month after delivery.
A 20% restocking fee will apply to the returned items and a refund will be issued to the Buyer for the remaining 80% value of the returned items.
Refunds will be issued within 3 to 4 weeks from receiving the item. Freight of return will be covered by the buyer.
The client can also request for 100% refund in the form of store credit.