Warranty and Returns

Warranty Policy

GLP provides a 3 years warranty against manufacturing defects or malfunctioning of all products sold on its retail online store, except its lamp fittings.

Warranty Limitations:

Warranty is limited and GLP does not cover damage resulting from:

1. Any above products being installed by an unqualified electrician
2. Any above product is connected to the wrong input voltage
3. Improper use of the product

Claim Process:

1. If the light fixture shows a sign of malfunctioning or defect, please notify GLP immediately. 
2. GLP will ask you to send our products back and the buyer will pay for the freight cost associated with it.
3. GLP will exclusively conduct testing and determine if the item is in repairable condition or needs replacing. 
4. If a product is classified as malfunctioning or falls under manufacturing defect, GLP will repair or replace the product Free of Cost.

Return Policy

GLP will accept returns of non-defective and undamaged items if still in original packaging, up to 1 month after delivery. 

A 20% restocking fee will apply to the returned items and a refund will be issued to the Buyer for the remaining 80% value of the returned items.

Refunds will be issued within 3 to 4 weeks from receiving the item. Freight of return will be covered by the buyer.

 

The client can also request for 100% refund in the form of store credit.